Apple has uploaded a post on its Chinese website to confirm that battery shutdown issues on iPhone devices especially on iPhone 6s are spreading widely. Apple had previously confirmed that a range of iPhone 6s devices manufactured from September to October 2015 were getting unexpected shutdown issues, as the battery was not covered to “controlled ambient air.”
In an effort to inform customers, the Cupertino has updated the information to confirm that some iPhone 6s users with devices manufactured not just in affected range could also get the issue.
As part of efforts to resolve the random shutdown issue on the iPhone 6s, Apple has already founded a free repair program to replace the battery for affected devices. Those devices were checked by their serial number, which Apple could recheck to being one from the batch of iPhone 6s devices manufactured during the previously mentioned dates.
However, the company has now given another conclusion that some devices outside of that batch are also affected, and it would need times to collect additional information to find out the cause.
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“A small number of customers outside of the affected range have also reported an unexpected shutdown. Some of these shutdowns can occur under normal conditions in order for the iPhone to protect its electronics. In an effort to gather more information, we are including additional diagnostic capability in an iOS software update, which will be available next week. This will allow us to gather information over the coming weeks, which may potentially help us improve the algorithms used to manage battery performance and shutdown. If such improvements can be made, they will be delivered in future software updates.”
But expanding the repair program and replacing batteries cannot solve the issue completely, Apple has another plan when they is pushing out additional diagnostic and reporting capabilities into iOS with an update next week to check what is happening on the device.
All of us hope that the next software update that can be pushed out over-the-air (OTA will be able to to fix the shutdown issue.
This time, for those who are affected can still check out Apple’s repair program page, and enter the serial number of your iPhone 6s to see if your device meets requirements for a battery replacement.